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FAQs

Call us on 0845 3370401

FAQs

 

How can I become your sales partner?

Becoming our sales partner is easy. Simply register on our website and our sales team will contact your shortly.

 

Can Online Direct help me source latest Suppliers’ pricing? If yes, how do I go about it?

Yes, Online Direct has longstanding relationships with all the leading energy suppliers and therefore have up-to-date price information on our suppliers’ pricing.

  • If you are a business looking for pricing, call our customer service team on 0845 4562266
  • If you are an energy broker call us on 0845 3370401 to get the latest energy prices.
  • Alternatively you can send an email, describing your requirements to enquires@onlinedirect.co.uk

 

Is there any deposit or fee to join your sales network?

You can become a part of our established network at absolutely no charge. We don’t charge for our quotation and tendering services and there is no obligation to accept any of our returned supplier prices. However, quotation delivery terms and conditions may vary with the meter type. For more details call us on 0845 3370401.

 

I want more than just a pricing agent. What wider support do you offer?

Online Direct is a well established intermediary in the business energy market from past 13 years. We offer much more than our competitors. Our services include but are not limited to:

  • General customer services queries
  • State-of-the-art sales management portal, which is scheduled to be launched soon
  • Dedicated Account Manager for corporate clients
  • Managed Sales Service for large corporate clients
  • Complete back-office service for SME contracts

For more detailed information please read our services page.

Which suppliers do you work with?

We work with all the leading Gas and Electricity suppliers UK, which include:

  • Scottish Power
  • npower
  • Scottish & Southern Energy
  • Opus Energy
  • Shell Gas Direct
  • Gazprom
  • Corona Energy
  • Dual Energy
  • E.ON
  • British Gas
  • International Power
  • Contract Natural Gas
  • TML (Telecommunications Management Limited)

I don’t want to change suppliers. Can you negotiate with my current supplier?

Yes- We always request pricing from our client’s current supplier. Ideally, we’ll simply re-negotiate your current supplier renewal offer with almost all suppliers, eliminating the need of a transfer. Your current supplier will bid for your business through a tendering process, managed by your Online Direct’s account manager.

What can my Corporate Account Manager help me with?

We are a relationship focused company. Your corporate account manager becomes a single point of contact for all of your clients’ energy requirements and can provide you with the following services:

  • General customer service queries and support
  • Supplier recommendations
  • Billing discrepancies & rebate issues
  • Bill validation
  • Tendering
  • Quote preparation
  • Meter upgrades and downgrades
  • Changing premises
  • New sites and site closures
  • Supplier contract Terms & Conditions advice
  • Flexible and semi-flexible purchasing advice
  • Provision of energy market MI and wholesale data
  • AMR/ Smart metering pricing and commissioning
  • Interpretation of AMR reporting
  • Data capture and report interpretation
  • Energy efficiency advice
  • Customised reporting

 

I use flexible purchasing. Can you help with that?

We have access to some of the best energy market information available. We can help clients who wish to contract on a fixed rate basis, part-flexible, or fully flexible. Our reporting and involvement can be tailored to individual client needs.

 

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