Advice & Support for Customers Affected by Coronavirus

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In the unfortunate situation whereby a customer finds themselves in financial difficulty and are struggling to maintain their commitments it is worth noting that there are potential options open to them.   In this scenario it is always worth speaking directly to the relevant supplier to discuss what the different options might look like.

Below is a comprehensive list of the relevant contact points at each individual supplier:

CNG (Contract Natural Gas Ltd)

Email Address: info@cngltd.co.uk

Contact Telephone Number: 01423 502554

Opus Energy

Email Address: early.arrears@opusenergy.com

Telephone Number: 01604 797301

Department: Customer Collections, Lines open 08:30am – 05:30pm

SSE

Please follow the link to find SSE’s most recent updates and advice – www.ssebusinessenergy.co.uk/news-and-views/coronavirus.​

Haven Power

Email Address: contactteam@havenpower.com

Telephone Number: 01473 855786

Department: Customer Operations

British Gas

Please follow the link to find British Gas’s most recent updates and advice – https://www.britishgas.co.uk/business/help-and-support/billing-and-payments/financial-difficulty?int=c19helpbannerFD

Additional Advice:

  1. Advise customers NOT to cancel Direct Debits – Hopefully all of this will be over in a few months and we can get back to business as usual without contracts/credit being affected.
  2. Submit regular meter reads – Bills are created from actual reads if we have them, so if a site stops consuming, their variable direct debit will reflect this e.g. If they aren’t consuming, they get minimal or SC only bills.  Customers can submit meter reads via their online account https://www.britishgas.co.uk/business/your-account/login.  Customers should adhere to government social distancing advice when obtaining reads.
  3. Further help and support can be found at https://www.britishgas.co.uk/business/help-and-support?int=c19bannerhelp including ways to pay for customers who may already be having financial difficulties.

British Gas Lite

Webchat function remains in place to support customers needs

Ecotricity

Email Address: businesscredit@ecotricity.co.uk

Telephone Number: 01453 790255

Department: Business Credit

EDF

Telephone Number: 0333 200 5103

Department: Business Customer Services, Lines open 08:00am-06:00pm

Gazprom

Email Address: enquiries@gazprom-energy.com

Telephone Number: 01618 373795

Department: Customer Services

Npower SME

Telephone Number: 0800 073 3000

Department: Debt Team

Npower Business Solutions (I & C)

Email Address: BirchDebtSolutions@innogy.com

Telephone Number: 0845 166 3634

Department: Debt Support Team

Corona Energy

Telephone Number: 0800 804 8589

Department: Customer Services

DYCE Energy

Email Address: enquire@dyce-energy.co.uk

Telephone Number: 01709 357315

Avanti Gas

Email Address: energyenquiries@avantigas.com

Telephone Number: 0808 208 0000

Department: Customer Services Team

Crown Gas & Power

Email Address: hello@crowngas.co.uk

Telephone Number: 01617 627744

Department: Customer Services Team

Smartest Energy

Email Address: customerservices@smartestenergy.com

Telephone Number: 01473 234150

Department: Customer Services

Scottish Power

Telephone Number: 0800 027 0072

Department: Debt Team

Eon

Please follow the link to find Eon’s advice to customers – https://www.eonenergy.com/coronavirus-update.html

ENGIE

Please follow the link to find ENGIE’s advice to customers – https://home.engie.co.uk/help-guides/billing-payments/payment-difficulties/

Total Gas & Power

Email Address: gp.redhill.customercare@totalgp.com

Department: Customer Services

Dual Energy

Email Address: customer.services@dual-energy.co.uk

Telephone Number: 0845 521 4292

Department: Customer Service