We have a range of additional services that can help you add value to your customer base. Our Specialist teams are experts in their field, and can provide you with guidance and assistance, ensuring your customers receive first class customer service, combined with industry leading commercial terms. We focus on making things easy for you.


With less than 30% of eligible businesses having switched since the English market opened in April 2017*, OnlineDIRECT are focused on providing our Brokers with every opportunity to maximise the potential of their customer base. We’ve developed a process and platform that is efficient, simple and fast, regardless of whether you’re dealing with SME or Corporate Water customers.

OnlineDIRECT will provide you with the support you need to get started – Read More

New Connections

We take all the stress and inconvenience out of setting up Gas and Electricity connections, and meter installations. We leverage our market position and expertise, to ensure fast, smooth and competitive connections contracts for our Brokers and Partners.

  • Meter installations in 10-15 working days, subject to supplier choice and engineer availability
  • Wide range of suppliers that offer no upfront cost options for meters*
  • Access to a wide range of providers, ensuring customers’ needs are best met
  • We can arrange for a competitive supply contract to support upgrades and new installations
  • New Gas and Electricity Meters


We offer Brokers a fully managed, and easy to understand Business Gas and Electricity Siteworks service.

In addition to New Meter Installations, we can arrange the following:

  • Service Alterations and Diversions
  • Supply Upgrades
  • New Connections

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Knowledge hub

Voluntary TPI Code of Conduct for Water

By OnlineDIRECT Marketing Team

OnlineDIRECT's Water Team outline the plans for Ofwat's voluntary TPI Code of Conduct Shortly after the water market in England was deregulated, Ofwat took the…

10 September 2018 / Blog

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Broker Account Management

By Sam Hicks - Area Manager TPI South & Scott Barber - Area Manager TPI North

Sam Hicks shares his thoughts on the present and future of Broker Account Management at OnlineDIRECT Since we made the structural change to service our…

02 October 2018 / Blog

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Market - Report December 10th 2018

Key Headlines Wholesale: Wholesale power and gas prices continued their recent downward trajectory over the last two weeks. This followed decreases in the prices of…

10 December 2018 / Blog

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