We have a range of additional services that can help you add value to your customer base. Our Specialist teams are experts in their field, and can provide you with guidance and assistance, ensuring your customers receive first class customer service, combined with industry leading commercial terms. We focus on making things easy for you.


With less than 30% of eligible businesses having switched since the English market opened in April 2017*, OnlineDIRECT are focused on providing our Brokers with every opportunity to maximise the potential of their customer base. We’ve developed a process and platform that is efficient, simple and fast, regardless of whether you’re dealing with SME or Corporate Water customers.

OnlineDIRECT will provide you with the support you need to get started – Read More

New Connections

We take all the stress and inconvenience out of setting up Gas and Electricity connections, and meter installations. We leverage our market position and expertise, to ensure fast, smooth and competitive connections contracts for our Brokers and Partners.

  • Meter installations in 10-15 working days, subject to supplier choice and engineer availability
  • Wide range of suppliers that offer no upfront cost options for meters*
  • Access to a wide range of providers, ensuring customers’ needs are best met
  • We can arrange for a competitive supply contract to support upgrades and new installations
  • New Gas and Electricity Meters


We offer Brokers a fully managed, and easy to understand Business Gas and Electricity Siteworks service.

In addition to New Meter Installations, we can arrange the following:

  • Service Alterations and Diversions
  • Supply Upgrades
  • New Connections

Read More

Knowledge hub

Market Report - November 13th 2018

By OnlineDIRECT Marketing Team

Key Headlines Wholesale: Wholesale power and gas prices have continued to retreat from their recent highs, with all seasonal gas and power contracts decreasing over…

13 November 2018 / Blog

Read more


OnlineDIRECT Brokers by numbers

By Jan Greenhill - Brand and Marketing Manager

Earlier this year, we conducted a survey with our brokers, to find out what is important to them, their business, and their relationship with OnlineDIRECT,…

03 October 2018 / Blog

Read more


From Apprentice to Account Manager

By Reece Minards - Account Manager TPI South

OnlineDIRECT works with Starting Off, a specialist recruitment firm which helps place Apprentices into businesses in Northamptonshire. Reece Minards joined OnlineDIRECT as an Apprentice in…

03 October 2018 / Blog

Read more


Get in touch

Mauris vel ultrices justo. Pellentesque facilisis urna turpis, in venenatis metus sodales sit amet. *Compulsory fields