Training

Training Services

Course 1: New to energy?

We can help you launch a career in energy solutions, from understanding customer bills, to processing gas and electricity contracts, we can get you started.

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Course 2: Best Practice

Our training course helps you improve your live rates, and provides you with the tools to maximise your earning potential through compliant solutions, and best practice

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Course 3: Enhanced Solutions

We can provide tailored training packages on additional services, with a view to increasing your earning potential.

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Spotlight

"Why training equals better business"

At OnlineDIRECT, we can provide training sessions to help our Brokers and Partners meet the needs of their Customers.

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Support

Support Services

Virtual Back Office

Join our network today and take advantage of our end to end, back office support service

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Partnerships

Outsource all or elements of your energy sales through our dedicated Partnerships Team

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energyengine®

energyengine® is our market leading Broker management and pricing platform

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Working With Us

From pricing to payment terms, understand how we work with our Brokers & Partners

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Spotlight

“A switch from a product, to a solution mindset”

We focus on creating great relationships with our Brokers & Partners and we aim to be seen as an extension of their Businesses

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Enhancement

Enhancement Services

Water

With the Water industry in the UK being worth almost £3billion it’s no surprise energy Brokers are diversifying

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New Connections & Siteworks

Our specialist New Connections Team takes all the stress and inconvenience out of setting up gas and electricity connections

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Spotlight

Voluntary TPI Code of Conduct for Water

By being transparent and keeping the customers informed TPIs could become a valued Partner to their Customers’ Businesses.

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Knowledge Hub

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“Why I made the leap”

By Tod Perry - COO and Co CEO

What’s your name and what do you do? Tod Perry – and I’m the Chief Operating Officer and Co-CEO at OnlineDIRECT Where were you before…

October 2nd, 2018

Broker Account Management

By Sam Hicks - Area Manager TPI South & Scott Barber - Area Manager TPI North

Sam Hicks and Scott Barber share their thoughts on the present and future of Broker Account Management at OnlineDIRECT Since we made the structural…

October 2nd, 2018

“Why training equals better business”

By Richard Thorncroft - Training and Compliance Manager

OnlineDIRECT's Training and Compliance Manager explains why Broker Training equals better business As the UK’s leading energy sales aggregator, we are often contacted by…

October 2nd, 2018

A fresh approach to Customer Service

By Kerry Law - Head of Customer Services

I joined OnlineDIRECT in November 2017 after 10 years with a supplier of Gas and Electricity. What was very clear from the onset, is that…

September 10th, 2018

“A switch from a product, to a solution mindset”

By Nicky Wilson-Everett - Head of Sales

Head of Sales, Nicky Wilson-Everett, explains the "switch from a product, to a solution mindset" I feel very lucky to have joined OnlineDIRECT, a successful…

September 10th, 2018

Voluntary TPI Code of Conduct for Water

By OnlineDIRECT Marketing Team

OnlineDIRECT's Water Team outline the plans for Ofwat's voluntary TPI Code of Conduct Shortly after the water market in England was deregulated, Ofwat took the…

September 10th, 2018

Training Services

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