Sales Support

Our pre-sales team is on hand to support obtaining as much or as little information as our Brokers want us to gather to save brokers valuable time and money. We request contract end dates, fetch existing contractual information, validate usages, and submit terminations to give brokers the advantage on the first step of the contract journey.

We utilise both technology and our industry experts to efficiently validate, qualify and process all broker contracts, ensuring a successful submission to suppliers within tight pricing deadlines. We lean on our long-standing supplier relationships and processes to ensure brokers have the best opportunity of securing their energy contracts.

Our objection handling team proactively manage all incoming objections on behalf of our broker partners. By utilising the Letter of Authority we hold on record, our team will automatically work incoming D64 flows and engage closely with suppliers to resolve any queries, so brokers don’t have to. Dealing with objections quickly will help improve broker live rate, resulting in a better customer experience and maximising commercial outcomes for brokers.

We fully appreciate the importance for Brokers of identifying when a contract goes live. There can be a number of hurdles to overcome to get contracts live, which is why we have a dedicated team to support brokers. Understanding how a portfolio is progressing helps brokers to forecast appropriately and run their business.

Once a business energy supply contract has gone live, we understand there can be some queries that might need resolving. We support brokers to help save time and money and, importantly ensure the customer has a smooth contract journey. Services could include undertaking a change of tenancy, managing billing queries or cooperating closely with suppliers to fix faulty metering.

We understand the importance for brokers to get paid for all their hard work! Via our energyengine® platform, we offer hassle-free, self-billed commission payments to ensure brokers are paid promptly. Our commissions team take the pain away from creating invoices and chasing suppliers to ensure brokers can focus on selling! The self-billing process is efficient and simple, providing brokers with all the information required to run a successful business.

*OnlineDIRECT will retain a portion of the broker’s commission from the Supplier as our administration fee for the services provided.