Outsourced Back Office

Running a successful energy brokerage in today’s competitive market can be extremely challenging.  All too often a Broker’s growth is slowed because of the time it takes to run all the component parts of the back office.  This is where we come in;  through our specialist support teams we take away the burden of the back office, allowing you to focus on the bigger picture and growth.

Our Teams are passionate about our Partnerships and offering best-in-class Customer Service, we work together to help our Brokers build successful and sustainable Businesses.

Customer Service

Our experienced and friendly Customer Service Teams are here to work for you, we’ll do as little or as much as you need, so you’ve time to focus on what is important to you. On behalf of our Brokers’ Customers, we will:

  • Request Contract start and end dates
  • Obtain Current rates
  • Validate Usage Information
  • Submit Terminations
  • Handle your objections
  • Request Billing
  • Process change of tenancies
  • Arrange for credit checks

Dedicated Account Management

At OnlineDIRECT you’ll be allocated a dedicated Account Management Team. Each Team will work with you to ensure you get the most value from your portfolio, through negotiating the best rates, to working with you and Suppliers to resolve objections and contract rejections. Each of our Account Management Teams is headed by an Area Manager, and their team of Key Account Managers, and Account Managers will partner with you to ensure you maximize your earning potential, and understand the benefits of best practice and compliance.

Leveraging Our Relationships

We have unique and long standing relationships with Suppliers, which means you’ve access to preferential products, prices and payment terms. Our expert Finance Team will invoice Suppliers on your behalf, and ensure you have complete visibility of what you’re due, and when you’re due it. And you can rest safe in the knowledge that your payment records will be stored safely, and securely in our cutting edge platform energyengine®.

*OnlineDIRECT may be paid a commission from the Supplier for services provided.

Having used the services of OnlineDIRECT for a number of years, we have found the online flexibility, and staff knowledge invaluable in the rapid growth of Fox Energy

Paul Dilley - Fox Energy


Knowledge hub

Market Report - November 13th 2018

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Key Headlines Wholesale: Wholesale power and gas prices have continued to retreat from their recent highs, with all seasonal gas and power contracts decreasing over…

13 November 2018 / Blog

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Earlier this year, we conducted a survey with our brokers, to find out what is important to them, their business, and their relationship with OnlineDIRECT,…

03 October 2018 / Blog

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From Apprentice to Account Manager

By Reece Minards - Account Manager TPI South

OnlineDIRECT works with Starting Off, a specialist recruitment firm which helps place Apprentices into businesses in Northamptonshire. Reece Minards joined OnlineDIRECT as an Apprentice in…

03 October 2018 / Blog

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Get in touch

If you’d like to become a Broker, or hear more about the services we offer our portfolio of 2000 Intermediaries, then don’t hesitate to get in touch with us.