Outsourced Back Office

Running a successful energy brokerage in today’s competitive market can be extremely challenging.  All too often a Broker’s growth is slowed because of the time it takes to run all the component parts of the back office.  This is where we come in;  through our specialist support teams we take away the burden of the back office, allowing you to focus on the bigger picture and growth.

Our Teams are passionate about our Partnerships and offering best-in-class Customer Service, we work together to help our Brokers build successful and sustainable Businesses.

Customer Service

Our experienced and friendly Customer Service Teams are here to work for you, we’ll do as little or as much as you need, so you’ve time to focus on what is important to you. On behalf of our Brokers’ Customers, we will:

  • Request Contract start and end dates
  • Obtain Current rates
  • Validate Usage Information
  • Submit Terminations
  • Handle your objections
  • Request Billing
  • Process change of tenancies
  • Arrange for credit checks

Dedicated Account Management

At OnlineDIRECT you’ll be allocated a dedicated Account Management Team. Each Team will work with you to ensure you get the most value from your portfolio, through negotiating the best rates, to working with you and Suppliers to resolve objections and contract rejections. Each of our Account Management Teams is headed by an Area Manager, and their team of Key Account Managers, and Account Managers will partner with you to ensure you maximize your earning potential, and understand the benefits of best practice and compliance.

Leveraging Our Relationships

We have unique and long standing relationships with Suppliers, which means you’ve access to preferential products, prices and payment terms. Our expert Finance Team will invoice Suppliers on your behalf, and ensure you have complete visibility of what you’re due, and when you’re due it. And you can rest safe in the knowledge that your payment records will be stored safely, and securely in our cutting edge platform energyengine®.

*OnlineDIRECT may be paid a commission from the Supplier for services provided.

Having used the services of OnlineDIRECT for a number of years, we have found the online flexibility, and staff knowledge invaluable in the rapid growth of Fox Energy

Paul Dilley - Fox Energy


Knowledge hub

"A switch from a product, to a solution mindset"

By Nicky Wilson-Everett - Head of Sales

Head of Sales, Nicky Wilson-Everett, explains the "switch from a product, to a solution mindset" I feel very lucky to have joined OnlineDIRECT, a successful…

10 September 2018 / Blog

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"Why training equals better business"

By Richard Thorncroft - Training and Compliance Manager

OnlineDIRECT's Training and Compliance Manager explains why Broker Training equals better business   As the UK’s leading energy sales aggregator, we are often contacted by…

02 October 2018 / Blog

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Broker Account Management

By Sam Hicks - Area Manager TPI South & Scott Barber - Area Manager TPI North

Sam Hicks shares his thoughts on the present and future of Broker Account Management at OnlineDIRECT Since we made the structural change to service our…

02 October 2018 / Blog

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Get in touch

If you’d like to become a Broker, or hear more about the services we offer our portfolio of 2000 Intermediaries, then don’t hesitate to get in touch with us.

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