Switched On

A broker's guide to the different charges that can be found on business electricity bills, why customers have to pay them, and how much they each account for of the total bill.

2025's ELCC brought together suppliers, TPIs, consultants, and tech innovators for a high-impact day of discussion on where the UK energy market is heading next.

Learn how commercial solar unlocks new revenue streams and future-proofs your client offering.

The UK's commercial rooftop solar sector is entering a period of explosive growth — and energy brokers are uniquely positioned to benefit.

As an energy broker, you've likely had conversations around flexible procurement, but what exactly does it mean, and why are more customers asking about it?

An end of year update reflecting on 2024 and looking ahead to 2025 for the UK energy market.

Proactive account management is key to increasing contract renewal win rates and long-term customer value.

Expanding into waste services can be a valuable opportunity for brokers, meeting an emerging customer need and delivering value beyond energy savings.

A quick guide to the Non-Domestic Change of Tenancy process, when a COT is considered "high-risk", and how we can help.

Everything a broker needs to know about LOAs for business energy and water sales.

Watch the recording and access free resources mentioned in our EV Workplace & Destination Charging webinar - part of our Broker Success webinar series.

New TPI commission transparency requirements came into force on 1st October 2024. Here's what you need to know...

Registration to an Ofgem-recognised scheme became mandatory in 2022, but what exactly is alternative dispute resolution (ADR), and why is it so important in the energy brokerage industry?

Online Direct has been accepted into Ofgem's smaller Targeted Working Group, strengthening its role in shaping energy market regulations.

Fresh from attending the Energy Live Consultancy Conference, we take a look at what's in store for energy brokers, consultants and TPIs as we head into 2025...

Following the shutdown of the UK's last coal-fuelled power station in September 2024, we take a look at what it means for the UK's journey to Net Zero...

Understanding how gas and electricity supplies are managed and balanced can help energy brokers make better decisions as the nation nears its net zero deadlines.

Quick-fire answers to common questions about Labour's Great British Energy plans and their impact on UK energy brokers.

The Targeted Charging Review (TCR) changes will soon come into effect. We take a look at how these changes will impact consumers and how we can help brokers.

Online Direct hosted its inaugural customer conference on February 6th, welcoming over 130 industry professionals for presentations, workshops, and networking.

CEO David Coombs shares insights from speaking at the Energy Live Consultancy Conference held at Manchester's Etihad Stadium.

Highlights and key takeaways from the 2024 Big Zero Show - courtesy of our team of attendees.

Watch the recording, download the slides, and get a recap of the key takeaways from our 'Introduction to MHHS' webinar with energy data specialist Stark's Jurjen de Greeve that took place on 14th August 2024.

A debrief and recap of the talks attended at the 2024 Environmental Services & Technology Expo and how brokers might prepare themselves and clients for the future.

Online Direct announces strategic partnership with Switch the Play Foundation, a UK charity supporting professional sportspeople's transition to life outside sports.

Online Direct's Water Team outline the plans for OFWAT's voluntary TPI Code of Conduct.

Since deregulation, water has become competitive like gas and electricity, offering brokers an additional revenue stream with potential customer savings of 10-15%.

Helping to play a positive part in changing the stigma associated with mental health in both professional and personal life.

Online Direct's Affiliate Partnership department offers a seamless transition with continued income and efficient customer management.

Courtney Nichol joined Online Direct as an apprentice over six and a half years ago and has progressed to her current role as a Team Leader.

Green gas, also known as biomethane, is a renewable and sustainable form of energy derived from organic materials such as grass cuttings or food waste.

Online Direct's Training and Compliance Manager explains why broker training often equals better business.

Demystify the jargon and understand the importance of choosing the right meter operator, data collector and data aggregator for your customers.

Since we made the structural change to service our Brokers geographically by North and South, we have been able to focus more resources within the Account Management Teams.