OnlineDIRECT’s “Ways of Working”: An outline of our Quality & Compliance Standards
At OnlineDIRECT, compliance is integral to everything we do. As a trusted partner to energy brokers and suppliers alike, we’re proud to uphold the highest standards in the industry.
Outstanding Audit results
Our dedication to compliance has not only earned us excellent audit results but also cemented our reputation as a reliable and dependable partner.
Our robust compliance processes and dedication to best practices have led to excellent audit outcomes with our supplier partners. This achievement reflects our meticulous attention to detail and commitment to delivering high-quality service across the board.
Shaping the future of the Energy Industry
We play an active role in driving progress within the energy industry.
As members of Ofgem’s Third-Party Intermediary (TPI) Working Group, we actively contribute to setting industry standards and guidelines.
Our involvement in workshops and meetings with regulators such as RECCo and the Energy Ombudsman ensures we remain at the forefront of industry developments, helping to shape a fair and efficient energy marketplace.
Learn moreExcellence in Broker Support
Our broker support team is recognised for its outstanding performance in validating contracts with speed and precision. By harnessing the power of our energyengine® broker platform, we ensure accuracy at every stage of the process.
With access to real-time industry data and advanced systems, we deliver unmatched live rates with all our supplier partners.
Learn moreComprehensive Supplier Support
We manage all aspects of contract mapping, amendments, and the finer details required by energy suppliers. This comprehensive service simplifies operations for our supplier and broker partners, ensuring contracts go live smoothly and efficiently.
Supplier Tabs available to all customers
The Supplier tabs, available to all customers on the energyengine®, provide a centralised hub for accessing critical supplier information and tools, enhancing transparency and ease of use, strengthening our commitment to supporting our partners.
Explore Supplier PartnershipsAligned with Our Mission
Our services and solutions are designed to align with our mission: to be the most trusted provider of Energy Broker Support Services and Solutions.
By fostering trust and delivering exceptional value, we empower brokers and suppliers to succeed in a competitive industry.
Visions & ValuesAdvocating for, and evangelising Industry Best Practice
OnlineDIRECT’s Ways of Working” (WOW) documents showcase industry best practices and detail how our systems enable seamless contract processing.
Regularly updated, these documents align with recent regulatory change and reflect updates to our internal processes.
- Benefits to Suppliers - Improved efficiency, streamlined processes, and a higher level of support to ensure seamless operations
- Benefits to Brokers - Enhanced contract validation, reduced delays, and an overall improved experience through our advanced systems
- Revenue-Protection Advantages - How we safeguard revenue with correct paperwork, proactive complaints management, and an efficient workflow
Join us for an exclusive Broker Success webinar on 22nd January 2025 as we unpack some recent regulatory changes and updates to our "Ways of Working" documents
Register for the webinarSupporting your ongoing success
At OnlineDIRECT, we’re more than just a service provider. We are your partner, committed to fostering strong relationships between brokers and suppliers.
With our cutting-edge systems, expert support, and deep industry involvement, we are creating a more trusted and efficient energy marketplace.
Keep browsing to learn more about our broker support services and procurement solutions, or get in touch to learn more about joining us as either a broker or supplier.